Tel: 01707 888 229



Our Story –  The Welwyn and Hatfield Practice.

The Hatfield Practice is the creation  Ian &  Helen Norman (Osteopath  – Acupuncturist ). The Normans have been involved in complimentary care for over 30 years. After qualifying Ian started working in one of the medical rooms at Wrafton House Doctors surgery. This is quite normal for junior Osteopaths where treatments are occasionally performed on the kitchen table. First of all Ian worked for an amazing Osteopath in Bedfordshire called Johnathan Betser. Who incidentally had Prince Charles and sports elites to name a few as his patients. JB as he liked to be called was quite eccentric, a professional genius and complete workaholic. JB organised treatments for Osteopaths for able and disabled athletes during the Olympics in 2012 and was voted the UK top Osteopath. Ian learnt a huge amount about Osteopathy and running a Practice from Jonathan

They met and fell in love

It was at JB’s Woodside Clinic that Ian would meet his future Acupuncturist wife to be Helen. They worked together at the Woodside clinic and became great friends, well the rest is history. We brought our current Practice, a detached house in Hatfield back in 2008. In fact Ian remembers working way past midnight the evening before the practice opened. The refurb had been months of hard work and planning. He recalls jig sawing his desk in  half office order for it to fit in his treatment room midnight on the eve they opened for business. Don’t give up the day job!

A place that people would enjoy

We have employed many amazing people over the years and have learnt huge amounts, it was never going to be be easy. Our dream has always been to create  a place that people enjoy. Not a sterile medical clinic where a cough sounds loud, but a friendly, professional and fun place to be. Quiet empty places are for libraries, four year old magazines are for dentists  waiting rooms. These places reminded us where you sit quietly for while waiting for “them” to come and “get you”.  WE wanted laughter, mini coffee and cake mornings with real people that tell you how it used to be.  Somewhere where people could relax, have great treatments from the friendly practitioners. I don’t think we have ever settled for less. In essence creating a healthcare practice that in the first place you would want to visit.

Its never been a numbers game

All these years on the Hatfield Practice still runs on happy patients, smiles, generosity and a lot of laughter. The team we have today has taken many years to come together. Many of our practitioners here been here since the early days. Our reception team don’t frown, they smile and are genuinely happy people who i feel have the hardest role. We all play a very active role in the practice and  people here love what they do. Our ethos from day one has been to treat educate and support all the way.  Its never been a numbers game its always been about enjoying the journey, about the people that visit us and what we do best.We will always go the extra mile where your satisfaction is concerned . Patient centred care – your care ! Your satisfaction is the focus of our Practice. 


About us | Ian and Helen Norman | the hatfield Practice

Ian and Helen Norman

The Hatfield Practice tailor make each treatment to suit you as an individual above all we aim to be professional and focused. Its important that you are happy because that leaves you relaxed and that helps us to recover faster. A recent survey of patients showed that over 87% of our patients had a considerable improvement in their symptoms after three visits here.


Most of our patients  come to The Welwyn & Hatfield Practice via recommendation from their family, and friends. Some from GP’s or specialists. After having treatment, you will have a good working diagnosis ( i.e  what the problem is ).  You will also have a clear  idea of how long it will take before you can feel 100% again. In addition your Physiotherapist, Acupuncturist or Osteopath will likewise explain your symptoms clearly to you so that you don’t worry. Likewise we will provide you with a good understanding of why the problem happened in the first place . 

We care about your experience

We provide focused, good quality, individual attention. Our practitioners are hand picked and care about your experience. Every patient that comes through the Hatfield Practice  is individually assessed, treated, advised and educated. The Hatfield Practice aim to be effective and thoughtful. Your experience at our clinic is our number one priority 

100% individual attention 

  • No Waiting Lists  – NHS waiting times can be painfully long and “ineffective”.
  • Multidisciplinary Hatfield Practice – Physiotherapy, Osteopathy, Acupuncture and Professional Massage
  • Immediate Convenient Appointments – Day, Evening & Weekends.
  • Clinical Expertise & Specialism in: Sports Injury, Joint, Disc, Nerve and Muscle and bone Pain.
  • Early Diagnosis and Treatment – Our ability to cross refer maximises a  rapid recovery.
  • 100% Individual Attention, Treatment and Guaranteed Privacy
  • You Will Get Better Faster in Hatfield  – All clients are given adequate specialist treatment time.
  • Personal Education Is Our Strength – Bespoke advice tailored to your needs.
  • Courtesy Call – To establish effectiveness of treatment and answer any questions





Call Reception on – 01707 888229 or 0780 339 2903

Our ideal is to provide top quality, affordable yet brilliant treatments that work. Providing patients with long term solutions is important to us. Our specialistswill get to the root cause of your condition.

We Provide OsteopathyCranial OsteopathyOsteopathsPhysiotherapySports PhysiotherapyPhysiotherapistsTraditional Chinese AcupunctureInfertility Acupuncture ( specialising in fertility), Cosmetic AcupunctureHayfever AcupunctureStress AcupunctureAcupuncturistsMassage TherapiesMassage Chinese CuppingHolistic TherapiesDeep MassageDeep Tissue Sports MassageInjury Sports MassageHolistic MassageDeep Soft Tissue Massage,  Lymphatic MassageAromatherapy MassageIndian Head MassageHot Stone MassageReiki HealingHomeopathy & Reflexology