Tel: 01707 888 229

Keeping you safe at the Hatfield Practice


We are keeping you safe when you attend the practice

You have our promise that we’ve done everything humanly possible to keep you safe when you attend the Practice. We fully understand that people are still very concerned. Conversely, we know you’re not stupid and that we have infection control procedures in place to keep you safe during your appointment.

We are asking Hatfield Practice patients to wear their mask for the duration of the consultation; we have masks should you forget to bring yours.  At this point on the 11th June 2020, ONLY Osteopath and some Massage treatments can be undertaken. Physiotherapy, Acupuncture and Remedial Massage will be available in a week or so.


Keep healthy it makes you happy- Osteopath and health


Our infection control procedures

Hatfield Practice has infection control procedures in place to minimise transmission. These are all by Public Health England’s COVID-19: infection prevention and control guidance and Institute for Osteopathy’s Infection Control and Personal Protective Equipments (PPE) in osteopathic practice guidance.

Hatfield Practice procedures are:

  • We will aim to undertake booking and Payments over the phone where possible to reduce the time spent in the practice outside of your treatment.
  • When you arrive in the car park, the Osteopath should be at the Practice door to meet you, if not don’t worry, please ring the bell. Remember your Osteopath is required to wear a face mask and apron, don’t be alarmed, we are friendly and well trained! 
  • We have put in place longer staggered patient appointments for social distance and the effectiveness of cleaning all surfaces before and after treatments.
  • We are requesting patients wear their mask for the duration of the appointment. But don’t worry, we have masks should you forget to bring yours.
  • Should you be unable to pay by phone or online, we can accept contactless payments.
  • You can keep clothes on during your appointment, and it may be easier to treat you if you are wearing flexible soft materials.
  • We are doing everything we can to keep you safe during the time you are in our clinic and our care.



Hatfield Practice Infection control and PPE in Osteopathic Practice certificate May 7th 2020tice

Hatfield Practice has taken every measure possible to keep you safe during your visit.


Hatfield Practice Treatment Rooms

We have introduced plastic wipeable treatment table covers, face hole cushions and PPE medical grade waterproof pillow protection. Further to that, we have pump massage oil dispensers, abundant anti-viral sprays, sanitising wipes and hand sanitiser in all rooms including hallways and any communal areas. We have also installed a reception sneeze screen and have a wipe all surfaces protection protocol after every patient. All staff have trained for your safety. If you have any concerns, contact the Hatfield Practice reception on 01707 888229.


Hatfield Practice PPE. Our rooms are clean and safe with fully wipeable surfaces. This is the Buddha room and shows treatment table with plastic cover and pillows

Every room has been deep cleaned and modified with your safety in mind.


Patient screening questionnaire

When we call you or you contact us, we will undertake a short patient screening questionnaire, e.g. outlined below.

These screening and sanitising procedures make sense to us all, so please think carefully before attending your appointment.  

If you have any symptoms such as:
Fever – A new continuous cough? – Loss of smell or taste? – Feeling hot and unwell? – Recently been abroad? – Been in contact with anyone with COVID19?

Have you had any of these symptoms? Or has anyone in your household has any of these symptoms? Please let us know and delay your appointment for at least seven days. Please call us for advice or support regarding your consultation and treatment.

Marcella and Jazmin waiting for a Osteopathic patient at the Hatfield Practice reception

Marcella and Jazmin at the Hatfield Practice reception


Balancing risk against benefit in the Covid-19 risk groups

Infection control will minimise transmission but may not eliminate it. Some patients are more at risk of Covid-19 than others. The NHS has provided details, and you can find out more about which risk group you are in here. Our online video treatments will stay in place for patients at risk.

  • If you are Low risk of Covid-19, we will be able to offer face to face appointments if you pass the screening questionnaire. 

  • If you are Moderate risk of Covid-19 (clinically vulnerable) we certainly may still be able to offer face to face appointments if you so wish. Please feel free to chat with your GP or your Hatfield Practice Practitioner if you are worried. Online video appointments may be more appropriate if your concerned and in pain.

  • If you are High risk of Covid-19 (shielding), we will not be able to offer face to face appointments. Online video appointment will be most appropriate for the time being.


Patients at Moderate risk from coronavirus include people who:

  • are over 70 

  • you are pregnant

  • have a particular lung condition that’s not severe (such as asthma, COPD, emphysema or bronchitis)

  • you have heart disease 

  • have diabetes

  • have chronic kidney disease

  • certain liver diseases (such as hepatitis)

  • Neurological conditions affecting the brain or nerves (such as multiple sclerosis or cerebral palsy, motor neurone disease or Parkinson’s disease 

  • you have a condition which puts you at a high risk of getting infections

  • are you taking medications that can affect the immune system? (such as low doses of steroids)

  • very obese and overweight (a BMI of plus 40 or above)

Find out more here

Patients at a higher risk from coronavirus include:

  • you have had an organ transplant

  • Currently having chemotherapy or antibody treatment for cancer, including immunotherapy

  • you are now having an intense radiotherapy treatment (radical radiotherapy) for lung cancer

  • having targeted cancer treatments. That may affect the immune system (such as protein kinase inhibitors or PARP inhibitors)

  • you have blood or bone marrow cancer – such as Lymphoma leukaemia, or myeloma

  • you have had bone marrow/stem cell transplants in the past six to eight months. Are you still taking immunosuppressant medicine?

  • Have been told by a GP or Consultant that you have a severe lung condition. Such as severe asthma cystic fibrosis, or severe COPD

  • Do you have a medical condition that means they have a very high risk of getting infections? Such as SCID or sickle cell.

  • Are taking any medications that make you much more likely to get infections. Such as high doses of steroids etc


You have our promise

We will do everything possible to keep you and us safe during your visit to the Hatfield Practice.



Infection control and PPE in Osteopathic Practice