Tel: 01707 888 229



Where do I park?

There is a car park at the front of the practice or one-hour free parking just across the road on Ground Lane.

What should I wear?

You may bring shorts, loose clothing, or we can use towels if you feel more comfortable. Please ask as we want your visit to be a pleasant one.

Can I have an urgent appointment?

Please let us know you require an urgent appointment, and we will do our utmost to see you as soon as possible. Please tell the reception staff about your situation.

Do I need a referral from my doctor?

Their doctor refers many patients to the Practice. Unless you need to, it is unnecessary to see them first; however, if you wish to claim on your Health Insurance, some companies require a doctor’s referral as with any other specialist or consultant.

Is the Osteopath qualified?

Anyone practising as an Osteopath is required, by law, to be registered with the General Osteopathic Council (GOsC), established by The Osteopaths Act, 1993. So patients now have the same safeguards as when visiting their Doctor or Dentist. Osteopathy is safe and effective.

We are committed to continuing professional education. As a practice, we review each other’s work.

How long is an appointment?

There is no fixed amount for an appointment, although they are generally in the region of 30 to45 minutes. Conditions vary considerably in the amount of time they require, and we are committed to achieving the best for you. Remember that what is performed inside the consulting room is only a proportion of the osteopath’s work. It is necessary to write detailed notes, communicate with GPs, review hospital X- rays and scans, write reports, liaise with staff and upgrade our skills.

Do you have a price list?

For a list of the current fee for all services, please click here. They can also be found at the reception desk. Fees are payable at the time of your visit by cash, cheque or credit/debit card.

Is it safe?

We are very aware of the relative and absolute contraindications to Osteopathic treatment, and we are trained to recognise what falls outside their competence.

Osteopathic treatment is non-invasive, usually gentle and generally painless. It relies much on passive movements and the mobilisation of joints and soft tissue such as muscle, lymphatic tissue and fascia.
It aims to restore mobility, improve or restore function in restricted joints, and the surrounding soft tissues to reduce spasm and oedema.

Problems with hypermobility may also be amenable to Osteopathic treatment, which aims to remove abnormal stresses and strains from the affected area.

What does Osteopathic treatment involve?

In short, many techniques can be used by the Osteopath. These are often tailor-made for you and your specific set of problems/symptoms.

Osteopaths work with their hands using a highly trained sense of touch; treatment will often consist of soft tissue massage, gentle passive mobilisation techniques and specific joint manipulation, sometimes ultrasound and or electrotherapy and specific exercises.

Does Osteopathy permanently cure arthritis and rheumatism?

No, but it can certainly help alleviate many of the symptoms and pain associated with these common problems. Several techniques aim to improve function and reduce the pain and discomfort of the muscles, ligaments, and joints. Osteopaths can also advise on how to help manage this problem at home or in the workplace.

Does manipulation put the joint back in place?

The idea of putting something back in place is a misconception. Spinal joints out of place would present as a severe injury and would undoubtedly mean hospitalisation rather than a visit to an Osteopath! Within the Osteopathic understanding, joints become restricted within their normal range, often due to chronic overuse or joint swelling, restricting function. Manipulation helps to release spinal reflexes and improve blood flow and quality/range of movement. 

Is the treatment painful?

Manipulation is not inherently painful. Some discomfort will occasionally be experienced when an injury is treated, even with gentle soft tissue techniques. Your Osteopath will be very sensitive to your symptoms and not proceed with a technique if there is undue discomfort.

It is wrong to assume that you will always have manipulation whenever you go to an Osteopath. Many successful treatments can be conducted without its use. Osteopaths usually keep their patients informed as to what they are doing as the treatment progresses.

Are there side effects of treatment?

Side effects are generally rare; you may experience tiredness or soreness for a few days afterwards, but this will subside quickly. Osteopathy is a very safe and effective form of treatment, and most patients feel subsequently better for it.

Can I phone between treatments?

If you have new problems or concerns between treatments, we would rather phone us on 01707 888229 rather than be anxious or suffer in silence.

How many treatments will I need?

If the pain is severe, an osteopath may want to see the patient again within a few days. Although, in general, treatments are spaced roughly one week apart, although they may space as the condition improves.

Your recovery rate will also depend upon several other factors, including your age, general health, sensitivity to treatment and activities in your life.

Some patients feel that they benefit from an Osteopathic MOT which may require visits on an occasional basis.

Will I need a regular check-up?

Once again, this depends entirely upon the problem, and your Osteopath will advise you on the need for exercises and maintenance treatment.

Can I claim on my medical insurance?

The majority of medical insurance companies cover Osteopathy. The Hatfield Practice enjoys specialist status with Bupa and PPP. Most now refund part or all of patients fees; some have special conditions or require that you tell them at the onset. It is best to check with your insurers first, sooner rather than later, as individual policies may have exemptions. If you do have complimentary health cover, then you should obtain an authorisation number.